Sudler & Hennessey

Digital Account Director

US-NY-New York
ID
2017-1527

Overview

System Analytic, a WPP company, helps pharmaceutical teams to identify, manage, and engage their opinion leaders and experts through a variety of digital services & tools. That's all we do, and we excel at it.

 Our clients are the world’s top pharmaceutical companies and we are “Preferred Provider” to several of them.

Due to continued growth we are looking to grow our digital team further to help oversee the implementation and delivery of our proprietary CRM platform.

 

Responsibilities

  Responsibilities

  • Act as single point of contact with client(s) for all aspects of configuration, implementation and launch
  • Manage migration of data from client sources into the System Analytic platform
  • Take client requests and requirements for changes to the platform to various internal relevant teams to discuss potential solutions
  • Work alongside other Project Director(s) to ensure consistency of standards/output
  • Liaise and work with team members to ensure the platform is delivered on time and within budget
  • Fully understand the business needs of clients
  • Effectively translate ideas for new innovations and requirements for the technology team to initiate
  • Attend and lead launch meetings / demonstrations / end-user training of the platform to clients via WebEx and occasionally in person
  • Conduct client meetings (prepare agendas, prepare minutes, lead calls etc.)
  • Manage client proposals, pricing, budget tracking, and invoicing
  • Proactive management and support of client accounts
  • Business growth e.g. seeking out new opportunities within client organisation

Qualifications

 

 

Essential Skills

  • Exceptional account management, client-facing skills, and relationship building skills
  • Thorough and solid understanding and working knowledge of CRM systems
  • Pharma / agency experience would be ideal
  • Understanding and experience in UI design and principles
  • ‘Can-do’ and solution-based attitude

 Unlike other companies in our space, we don’t just create great products, we are the World’s Best in what we do - we are looking for people with a similar frame of mind. If you’re passionate about managing and delivering brilliant, innovative projects for global clients, this could be the position for you.

 System Analytic is an equal opportunity employer and offers a comprehensive benefits package to its employees

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